Most Neon Pink resources and activities are free. The Confidence Experiment Group experience is now free, with no checkout required. If you did not pay for an experience, there is nothing to refund.
A purchase remains subject to the refund terms offered when it was made. We will continue to honor any refund guarantee that applied to your purchase.
For Group purchases made when the 3-day guarantee was offered: if The Confidence Experiment was not the right fit, you could request a refund within 3 days of purchase and before running the session. That historical guarantee does not mean the free Group experience currently has a purchase or refund requirement.
Email us from the address used for your original order. A short note is enough; we may request information needed to locate the transaction.
Approved refunds are returned to the original payment method. The time to appear may depend on your bank or payment provider. This policy does not limit additional rights under applicable law.